Terms & Conditions

1. Accommodation's Legal Entity Name: 20 Mark Road

1.1. Legal Entity: The serviced accommodation is operated by Decoded Property Group, a registered entity under the laws of the United Kingdom. Our registered address is 20 Wenlock Road, London, N7 7GU

2. Description of the Service Offered:

2.1. Service Description: We offer serviced accommodation, which includes furnished apartments or properties available for short-term rentals. Our accommodations are designed for temporary stays and come fully equipped with amenities to provide a comfortable and convenient experience for our guests.

3. Booking and Payment:

3.1. Reservation: To reserve the Property, you must make a booking through our website or a third-party booking platform. All bookings are subject to availability and confirmation.

3.2. Payment Methods: Payments for your stay can be made through various methods, including credit card, debit card, bank transfer, or other secure payment methods as specified during the booking process.

3.3. Payment Authorisation: By making a booking, you authorise us to charge the payment method provided for the total amount due, including any security deposit, taxes, fees, and additional charges.

4. Check-In and Check-Out:

4.1. Check-In: Check-in time is 3pm on the day of your arrival. Please provide valid identification and any necessary documentation upon check-in.

4.2. Check-Out: Check-out time is 10am on the day of your departure. Late check-outs may incur additional charges.

5. Refund and Cancellation Policy:

5.1. Refund Policy: Our refund policy may vary depending on the type of booking and rate selected. Please refer to your booking confirmation for specific details.

5.2. Cancellation Policy: You may cancel your booking up to 14 days prior to the check-in date without incurring any cancellation fees. If you cancel within 14 days of the check-in date, cancellation fees may apply as outlined in your booking confirmation.

5.3. Cancellation by Decoded Properties: We reserve the right to cancel your booking at any time for reasons including but not limited to unforeseen circumstances, maintenance issues, or circumstances beyond our control. In the event of cancellation by us, you will be entitled to a full refund of any payments made.

5.4. Cancellation Procedure: To cancel your booking, please contact us directly or follow the cancellation procedure outlined in your booking confirmation. We may require written confirmation of your cancellation.

6. Third-Party Services:

6.1. Third-Party Services: We may engage third-party providers for certain services related to your stay, such as housekeeping, maintenance, or key management. While we take utmost care in selecting reputable third parties, we are not responsible for their actions or services.

6.2. Booking Platforms: If you booked our accommodation through a third-party booking platform, please refer to their terms and conditions for additional terms and policies that may apply.

7. Property Use and Rules:

7.1. Occupancy: The maximum occupancy of the Property is [insert maximum occupancy number]. Exceeding this limit may result in eviction without a refund.

7.2. No Smoking: Smoking is strictly prohibited inside the Property. Smoking is only allowed in designated outdoor areas, if available.

7.3. Pets: Pets are not allowed in the Property unless explicitly permitted in writing. Additional fees and rules may apply if pets are allowed.

7.4. Noise and Disturbances: Please be considerate of other guests and neighbours. Excessive noise and disruptive behaviour will not be tolerated.

8. Maintenance and Repairs:

8.1. In the event of any maintenance issues or repairs needed during your stay, please promptly notify our management team. We will make reasonable efforts to address and resolve such issues in a timely manner.

9. Housekeeping and Cleaning:

9.1. Regular housekeeping services will be provided during your stay. The frequency of cleaning may vary based on the length of your stay. Please refer to our specific cleaning schedule.

10. Amenities and Appliances:

10.1. Please use all amenities, appliances, and equipment provided in the Property responsibly. Any damage caused due to misuse or negligence may result in charges.

11. Lost or Stolen Items:

11.1. We are not responsible for any lost or stolen items during your stay. Safeguard your belongings and use the provided in-room safes, if available.

12. Access to the Property:

12.1. We reserve the right to access the Property during your stay for maintenance, repairs, or in cases of emergency. We will make reasonable efforts to provide advance notice whenever possible.

13. Liability:

13.1. We are not responsible for any loss, theft, or damage to your personal belongings during your stay. We recommend securing your valuables.

14. Privacy:

14.1. We may collect and process personal information as described in our Privacy Policy, which can be found on our website.

15. Force Majeure:

15.1. We are not liable for any failure to provide accommodation or fulfill our obligations under this Agreement if such failure is due to events beyond our control, including but not limited to natural disasters, acts of terrorism, or government restrictions.

16. Termination:

16.1. We reserve the right to terminate your stay and this Agreement if you breach any of these terms and conditions. In such cases, you will not be entitled to a refund.

17. Governing Law:

17.1. This Agreement is governed by and construed in accordance with the laws of [insert applicable jurisdiction].

18. Entire Agreement:

18.1. This Agreement constitutes the entire understanding between you and us, supersedes all prior agreements or understandings, and cannot be modified except in writing and signed by both parties.

19. Severability:

19.1. If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.